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FAQ & HELP

Shipping

Each item is handmade and made uniquely just for you!
This process usually takes about 1-2 weeks depending on the item(s) in your order. Processing time adds an additional week. Once your order is complete, you will then receive your tracking information & then your package will arrive in 1-3 business days.
We are NOT responsible for any lost or stolen packages.

Refunds

All sales are final! Once an order is placed, it cannot be canceled. If you ordered the wrong size, please try to contact us within one week.

Contact Us

Email: Scarlettus.help@gmail.com

Instagram: @scarlett.us